Public Safety Application: Situational Awareness
Opportunity:
Public Safety Situational Awareness Web Portal
Assignment: Design public safety situational awareness per use case scenarios, working directly with VP, Eng & Ops to transform the concept into a visual language.
Process:
Understanding use cases, user stories, user persona provided by CX team
User Journey Map, Competitive analysis
Sketches, mockups
Impact:
Story-based mockups and detail wireframes helped Product and Engineering teams to discover and evaluate practical features.
Public Safety Application: Portable CHE
Opportunity:
Smart Continuity - Portable Call Handling Equipment providing continuous services during disasters
Assignment: Design 911 Call Handling Equipment portal for tablet/laptop environment, working directly with CTO/VP, Prod to transform the concept into a visual language.
Process:
Understanding use cases, user stories, user persona
Sketches, mockups, interactive prototype
Impact:
UX interactive prototype helped stakeholders see product value. Its storytelling approach displayed how features could be extended to wider customer base while evaluating potential risks.
*Interactive UX prototype available upon request
Indoor Map App: Smart Shopper
Opportunity:
Location Based Application for shopping app
Assignment:
Develop a mall app concept utilizing TCS’s location technology. The concept was to deliver a seamless shopping mall customer experience, from home to mall, and making it enjoyable. The concept was presented to major malls.
Process:
Research and define trends. War room whiteboard.
User Persona/User Story
Wireframes & Mockups
Presentation preparation
Impact:
Conveyed an awareness of how a seamless shopping experience could extend business opportunities.
Map-Navigation Kit: Connected Car
Opportunity:
Map-Navigation Kit Development for automobiles
Assignment:
Design HD Map, Instrumental Cluster & Center Console view for TCS’s map-Nav technology. Worked closely with VP, Business Dev and VP, Eng to transform the concept into a visual language.
Process:
Research and understand trend per device
Competitive analysis
Sketches, mockups, 3D modeling
Impact:
UX deliverables ranged from detailed wireframes to low polygon vehicle CAD models. They were used to develop engineering demo for sales team to find new customers.
Social App Concept: Local Bulletin Board
Opportunity:
Location Based Application for social app
Assignment:
Develop social app utilizing TCS’s location technology. The concept was officially evaluated with a UX user study conducted by VP, Prod, TCS’s UX team + UX firm Konrad. Users are student, business professional and family manager. The results show the most well-received concept.
Process:
Research and define trends that users are looking for.
User Persona
Wireframes
User study
Impact:
Proved that the unique concept appealed to various users. Well-illustrated description was key for people to understand the concept clearly.